Public Transport Company

To address these challenges, we partnered with the client, taking on the role of delivery manager and assumed line management responsibility for the ticketing system management team. The primary objective was to help the team modernise their practices, establish robust quality assurance processes, and drive improvements in velocity and output consistency.

We worked closely with the team, providing guidance, leadership, and support throughout the transformation process. They focused on upskilling the team members, ensuring they had the necessary knowledge and tools to deliver the company’s vision and mission through a state-of-the-art ticketing system.

To address the quality management issues, our consultants implemented a comprehensive quality assurance framework. They assessed the existing processes and identified areas for improvement. The team worked collaboratively with internal teams and third party vendors to establish quality checkpoints, implement thorough testing procedures, and improve defect detection and resolution.

Furthermore, we helped streamline the team’s workflow and increase velocity by introducing agile methodologies and practices. They facilitated effective communication and collaboration within the team and implemented agile ceremonies such as daily stand-ups, sprint planning, and retrospectives. These practices fostered a culture of transparency, accountability, and continuous improvement, enabling the team to work more efficiently and deliver value at a faster pace.

Throughout the engagement, we actively supported the team’s professional development, providing training, coaching, and mentoring. They ensured that the team had the necessary skills and expertise to excel in their roles and contribute to the company’s success.

The outcome of this collaboration was a transformed ticketing system management team at the client. Under our guidance the technical and delivery leadership, the team experienced increased velocity, delivering updates and improvements more efficiently. The implementation of quality assurance practices resulted in enhanced reliability and user experience of the ticketing system, leading to improved customer satisfaction. Additionally, the team’s adoption of agile methodologies and practices fostered a more collaborative and productive working environment. Through their expertise and support, we helped the client achieve its vision of a state-of-the-art ticketing system and ensured the company’s continued success in the public transportation industry.