Berkley Square House, Mayfair W1J

Towers Business Park, Manchester M20

British Media & Telecomms Company

Case Study

About the company

The client is a prominent British media and telecommunications company that offers a wide range of services, including television, broadband, and mobile communications. With its headquarters in the United Kingdom, the company has established a strong presence in the market and has become a household name for entertainment and connectivity solutions. The company is known for its innovative products, high-quality content, and excellent customer service.

Agile transformation

Digital strategy

Leadership strategy




Internet provider

How we helped:

The challenge

The client faced a significant challenge within its broadband team, which played a critical role in the company’s broadband offerings. The team operated in an old-fashioned manner, relying on a waterfall process for software and hardware development. This approach hindered the team’s agility and made it difficult to respond quickly to changing customer needs and market demands. Additionally, the team was burdened with an outdated ticketing system that further impeded their efficiency and productivity.

Furthermore, the team lacked a comprehensive testing strategy, which resulted in quality issues and an inconsistent user experience for its broadband services. The absence of proper quality checks not only affected the team’s ability to maintain existing services but also hindered their development of new features and improvements.

The Solution

To address these challenges, the client engaged with us to provide a solution that would enhance the broadband team’s processes, systems, and testing capabilities.

The first step was to perform a Jira migration, which involved transitioning the team from the outdated ticketing system to a more modern and efficient platform. We guided the team through this migration process, ensuring a smooth transition and minimising disruptions to their day-to-day operations.

As a trusted advisor and subject matter expert, we provided coaching and support throughout the agile transformation process. They worked closely with the broadband team, helping them adopt agile methodologies and practices that promote collaboration, flexibility, and iterative development. By embracing an agile approach, the team became more responsive to customer needs, allowing them to deliver features and updates at a faster pace.

In addition to the process improvements, we focused on developing a comprehensive testing strategy for the broadband team. They assessed the team’s existing testing practices and identified areas for improvement. Leveraging their expertise in quality assurance, we designed and implemented a tailored testing strategy that encompassed both functional and non-functional testing, ensuring that the client’s broadband services met the highest standards of reliability and performance.

Throughout the engagement, we acted as a reliable partner, working closely with the broadband team to drive the necessary changes. They provided ongoing support, coaching, and guidance to ensure the successful implementation of the new processes, systems, and testing strategy.

The result of this collaboration was a transformed broadband team at the client. The Jira migration streamlined their workflow, enabling more efficient task management and improved communication. The adoption of agile practices fostered a culture of collaboration and adaptability, empowering the team to respond swiftly to customer needs. Furthermore, the comprehensive testing strategy implemented by us ensured that the broadband services were thoroughly quality checked, resulting in an enhanced user experience and increased customer satisfaction.


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