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Fast Food Company

Case Study

About the company

A prominent fast-food chain operating in the UK’s restaurant and hospitality sector has long been a staple in the country’s dining landscape. With its inception dating back to the early 2010s, the chain built a reputation for serving classic burgers, fries, and milkshakes, catering to consumers seeking quick, satisfying meals on the go. However, as consumer preferences shifted and culinary trends evolved, the company faced significant challenges in maintaining its market relevance.

Brand transformation​

Digital strategy

Marketing strategy​





How we helped:

The challenge

The fast-food chain encountered several pressing challenges in branding, positioning, and marketing:

Stagnant Brand Identity: The company’s brand image had become stagnant over the years, failing to resonate with younger demographics and losing relevance amidst changing consumer preferences.

Emergence of New Trends: The rise of “smash burgers” in the UK market posed a direct challenge to the company’s traditional menu offerings, prompting the need for adaptation and innovation.

Marketing Ineffectiveness: The company’s marketing strategies lacked innovation and failed to capture the attention of its target audience, resulting in declining foot traffic and sales across its franchises.

The Solution

To address these challenges and revitalize its brand, the fast-food chain sought the expertise of a leading business coaching and consulting firm specializing in restaurant revitalization and marketing strategies.

Brand Revitalization and Differentiation:

  • Through comprehensive market research and competitor analysis, the company identified emerging trends, particularly the growing popularity of “smash burgers” among consumers.
  • A reinvigorated brand identity was developed, featuring a modernized logo, visual aesthetics, and messaging that underscored the company’s commitment to quality and culinary innovation.
  • The company positioned itself as a frontrunner in the “smash burger” movement, highlighting its dedication to crafting burgers made from premium, locally sourced ingredients.

Menu Innovation and Culinary Excellence:

  • Collaborating closely with culinary experts and chefs, the company introduced a new menu featuring a diverse array of “smash burgers” inspired by global flavors and regional ingredients.
  • Innovative toppings, sauces, and side dishes were incorporated to complement the bold, savory profiles of the company’s signature burgers, appealing to adventurous palates.
  • Emphasis was placed on consistency and excellence across all menu offerings, ensuring that each burger delivered an unforgettable taste experience to customers.

Strategic Marketing Initiatives:

  • A comprehensive marketing campaign was launched across various channels, including social media, digital advertising, and experiential activations, to generate excitement and anticipation around the company’s reimagined brand and menu.
  • Leveraging influencer partnerships and community engagement initiatives, the company amplified its presence within the culinary landscape and fostered authentic connections with target consumers.
  • Targeted promotions and limited-time offers were implemented to drive foot traffic, encourage trial purchases, and reward customer loyalty.


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