Berkley Square House, Mayfair W1J

Towers Business Park, Manchester M20

UK Government Agency

Case Study

About the company

The client is a government agency responsible for collecting taxes, enforcing customs and border regulations, and administering various social and economic policies. As one of the key government departments in the United Kingdom, the client plays a crucial role in ensuring compliance, facilitating trade, and safeguarding the country’s financial interests.

Digital Assessment

Digital Transformation

Digital support




Central goverment

How we helped:

The challenge

The client faced a significant challenge in digitising its current page-based border control system. The existing system was cumbersome and time-consuming, resulting in delays and inefficiencies in customs checks. With the impending Brexit and the need to streamline customs processes, the client recognised the urgency of developing a new, modernised system that would expedite customs checks and enable the smooth flow of goods into the UK.

The Solution

To address this challenge, we stepped in to help, leveraging their technical and business expertise to design and develop a brand new, digitised version of the border control system. The goal was to create a digital solution that would significantly speed up customs checks and facilitate the seamless movement of goods into the UK.

We began by conducting a thorough assessment of the existing system and its limitations. They worked closely with stakeholders to understand their specific requirements and pain points. Drawing upon their technical expertise, they designed a comprehensive solution that would address the challenges at hand.

The development process involved a close collaboration from both sides. Our team brought their wealth of experience and technical knowledge to the table, ensuring that the new system was designed to meet the government agency’s unique needs. They employed modern development methodologies, leveraging agile principles to ensure a flexible and iterative approach.

Throughout the development process, we prioritised effective communication and collaboration. They worked closely with stakeholders to gather feedback, make adjustments, and refine the system to align with evolving requirements. The solution was designed to be user-friendly, intuitive, and scalable, accommodating future growth and changes.

Furthermore, we provided ongoing support and guidance, ensuring a smooth transition from the old system to the new version. They conducted comprehensive testing, addressing potential issues and refining the system to ensure optimal performance.

The result of this collaboration was a successful digital transformation of government’s border control system. The new system significantly expedited customs checks, reducing delays and facilitating the smooth flow of goods into the UK post-Brexit. The technical and business expertise brought by Digital Edge enabled the agency to achieve their goal of a modernised, efficient border control system. By digitising the processes and leveraging innovative technologies, the government agency was better equipped to meet the evolving demands of customs regulations and ensure the economic stability and security of the country.


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